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Please help my gamerkid. Boost for reach.

I'm failing as a dad. He just bought a Deltaco GAM-169T bluetooth controller to use in Fortnite, on Windows.

The controller works perfectly well everywhere - but in Fortnite, via bluetooth. It works in Fortnite with the USB cable plugged in, but he bought a wireless controller for a reason.

I've tried everything I know, but since I haven't used Windows since 2008 I don't have any deep insights into what can go wrong here.

(It's not the "ignore gamepad" or "lock to mouse input" options within Fortnite - and I've made sure Steam, Xbox etc don't start up when the computer boots)